you know i get to see if from both sides, and most of the time i'm pretty understanding. i mean yeah i understand that sometimes there just isn't a way around something, i also know about getting managers and so forth with issues that seem like they should be a different way. but seriously people, do you ever think about the person on the other end of the phone and what they do all day long? no no...it's not all pretty you don't get to talk to happy people with no problems, you get to talk to people who have problems, then have attitudes to match. sometimes, it starts to grind on you. ask yourself this, does the person on the phone have the ability to do everything you want? probably not. does the person on the phone really have all the answers? no probably not. to get all those answers is it wise to ask someone if they want to yell at the person on the phone? no, it's not a good idea. i get kind of tired when people do nothing but complain, yes i understand you want a product to work flawlessly...gues what it's not gonna happen. there are answers to most problems, but like most things there are some problems that haven't been answered yet, and for that we try our best to get you back on your feet until we get the answer to the problem. so yelling at me when i can't do anything, gets you the same, nothing. i have no power to do much but fix things. aim your anger at the proper indivuals, not the people who actually hold your business in the palm of their hand. i mean lets say i have your complete inventory file and i'm kaing some surgical changes to it for you, then you start yelling at me, drawing my attention away from what i'm doing. is this a wise choice of action? certainly it shouldn't be, but you'd be suprised at how many people can't think past their nose. gah i get so annoyed...