you know i get to see if from both sides, and most of the time i'm pretty understanding. i mean yeah i understand that sometimes there just isn't a way around something, i also know about getting managers and so forth with issues that seem like they should be a different way. but seriously people, do you ever think about the person on the other end of the phone and what they do all day long? no no...it's not all pretty you don't get to talk to happy people with no problems, you get to talk to people who have problems, then have attitudes to match. sometimes, it starts to grind on you. ask yourself this, does the person on the phone have the a